Welcome to the Socair Home Frequently Asked Questions page.
We are here to make sure you have the best possible shopping experience. If you cannot find the answer you are looking for, please contact us and we will be happy to help.
Orders and Delivery
How long will it take to receive my order?
Here are our estimated delivery timelines:
- Handling time: 1 to 2 business days
- Transit time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
For more details, please review our Shipping Policy.
Do you offer free shipping?
Yes. Shipping is free on every order delivered within Ireland, with no minimum spend.
For more information, please visit our Shipping Policy.
Do you ship internationally?
Not at the moment. We currently deliver exclusively within the Republic of Ireland.
How can I track my order?
As soon as your order ships, you will receive an email with your tracking details. You can also follow your order at any time from our Track Your Order page.
Can I cancel my order after it has been placed?
Yes. We offer a 24 hour cancellation window. To cancel within this timeframe, please contact our support team as soon as possible with your order number.
Will my furniture need to be assembled?
Some pieces arrive ready to use, while larger items such as beds, wardrobes and shelving usually need simple assembly. Clear instructions are included with every item that needs to be put together.
Is my payment secure?
Absolutely. Our checkout is encrypted and processed through Shopify, so your payment details are always protected. You will see all available payment methods at checkout.
Can I place a bulk order for my business or organisation?
Yes, bulk orders are welcome. Please contact our customer support team for pricing and details.
Returns, Refunds and Warranty
What is your return policy?
We offer a simple, hassle free return process. If you would like to exchange an item, the same steps apply. Full details can be found in our Return and Refund Policy.
What if I receive a defective product?
If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order.
For full details, see our Return and Refund Policy.
When will I receive my refund after returning a product?
Once your return has been received and inspected, your refund will be processed to your original payment method within 7 business days. The exact timing can vary depending on your payment provider.
For more information, see our Return and Refund Policy.
Do you offer any warranties or guarantees?
Yes. Every purchase is covered by a 30 day warranty. For full terms, please refer to our Return and Refund Policy.
About Socair Home
Where is Socair Home located?
Socair Home is an Irish online business based in Dublin, offering a curated selection of high quality furniture and home pieces with free delivery across Ireland.
Do you have a physical store?
No. We are an online only store, which allows us to offer competitive pricing and a wider product selection.
How can I contact customer support?
You can reach our team through our Contact Us page or by emailing us directly at info@socairhome.com.
Contact Information
Store Name: Socair Home
Address: 174 Phibsborough Road, Dublin 7, D07 VX46, Ireland
Email: info@socairhome.com
Phone: +353 1 234 6327
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (Irish time)
Response Time: We aim to reply within 1 to 2 business days.